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Thread: Garrett Customer Service

  1. #1

    Garrett Customer Service

    Hi Everyone,

    I am not affiliated with any metal detecting company and currently own ATPro and CTX3030. I have Garret carrot pinpointers and Minelab yellow (I forgot which model since I really don't like it).

    Anyway, the point of this post is that I had a 5 year old carrot that went to heck. I could hear something rattling on the inside and it was very sporadic. Needless to say, I beat the heck out of these. They are my 3rd shovel. I bought another carrot as a backup (it now has the o-ring on the cap lower so to me is a much better position. I was having issues with this new one. Every time I would bring the tip of the unit above horizontal, it would go off.

    I sent both units back. The old one's serial number was completely worn away (I told them they could keep it and I didn't need it fixed). The second one, I asked to have it fixed/replaced.

    They replaced both of them with brand new and included Duracell 9V batteries. Way above and beyond what I was expecting and it was all free of charge. Way to go Garrett!!

    Just thought I would share that with you guys. With all the negative things we read, sometimes the good stuff is expected and not reported.
    Garrett AT Pro, Garrett Waterproof Pinpointer, CTX3030 with 6,11,17" coils.

  2. #2
    Veteran Member Bucknut's Avatar
    Join Date
    Jun 2015
    SE Michigan
    That is awesome! Minelab did the same for me about 5 years when they replaced my stock coil for free even though it was a couple years past the warranty.
    Detectors I use: Minelab Equinox 800 x2
    2021 Season Totals:
    Clad: $68.58
    Indians: 33
    Wheaties: 198
    Silver: 69
    Silver jewelry: 8
    Gold jewelry: 3
    Favorite 2021 find: Indian Trade ring spill

  3. #3
    Good to know Bucknut. Luckily, knock on wood, that I haven't had an issue with a detector yet.
    Garrett AT Pro, Garrett Waterproof Pinpointer, CTX3030 with 6,11,17" coils.

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