Thank you Dan and I do appreciate your frankness.

Many models today you would not believe the software code and how much can be related to it. Often we just don't know if it is a glitch in loading the code in its entirety, a chip issue, an intermitted hardware glitch, or not, and to go through the code line by line would take a though sands of man hours, not cost effective. To simulate or reproduce a hardware spike, could be impossible, but rest assured a customer who had one will have another. So... often better and less expensive from a service stand point to take the users word for it replace, and thus resolve. Even if it means we never really put our finger on the issue. The common problems will show in the overall statistical analysis's and thus be corrected. So... if it doesn't work for the user, it doesn't work.

Then their is also a human factor. If it is believed it doesn't work, often no amount of explanation or parts replacement will convince otherwise. Without confidence in the unit, all is lost.

So a big part of your concern is simply our position of taking the users word for it and thus not being left with much of a viable explanation.

Then there is also the issue, manufactures still feel forums like this our for customers to talk to each other. When not ask directly, there is some reluctance to respond to questions ask of others. Sort of like if a person feels they have an issue with a product but they choose to never ship it in for service, they have purposely choose to have an ongoing issue, they obviously don't want to have it resolved. They are free to choose that for themselves if that is what makes them happy.

Howard