I am really getting serious about purchasing an E-Trac. However, my biggest concern is customer service. Everything I have read, stated that it is almost non existent.
After spending this kind of money it would be nice to know you have somewhere to turn in the event of a problem. What are you guys/ gals doing in the event of a problem ?
MXT Pro, Garrett Pro Pointer, 5.3 & and 950 coils, Sun Ray Pro Gold HP, Excalibur , 1000 coil, 2, Whites Dual Field PIs, Sovereign GT
Oldest Silver: 17?2 Half Reale
Oldest Coins: 1723 Halfpenny ,1729- ? KG 2rd Half Penny, 1786 Connecticut Copper, 1787 Fugio.
11@ 1807,8 Reale Counterfeit Cache
Minelab is definitely improving it customer service lately. It was, let's say lacking lol They are now even offering transferable warrantee now, and have improved service a lot. A good local dealer is a must and can do wonders being the inbetween guy. I have used a good dealer recently, even though I bought the machine new, through a large warehouse. Had I know about this dealer, I would have bought from him exclusively. Also, I believe they are now ISO certified, so quality is more uniform. Just some things I have learned about Minelab lately.Originally Posted by fsa46 link=topic=6424.msg75077#msg75077 date=1310728118
Finding relics is in my blood
GPX 5000, CTX 3030, E Trac, Vista Gold
Minelab will now have a new USA Distributor. They will sell the detectors to the dealers which will free up Minelab itself to dedicate itself to servicing and warranty issues. A positive step.
Psalms 24:1 ¶ The earth is the LORD'S, and all it contains...But God shares with us who search!
Member Dayton Diggers CTX 3030- Minelab E-Trac
click here to view my finds album
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