Good letter. I've been using Killer B's for a couple of years. I liked them so much that I started selling them. I've never had a problem and I've caught the cord on many a branch. I think your letter was dead on. I would have been very frustrated if I had that many problems. There's nothing worse than getting out for a hunt and having an equipment failure. I'm glad he took care of you. And yes Customer Service is getting harder to find these days it seems.