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Thread: Garrets Repairs Exceeded My Expectations

  1. #1

    Garrets Repairs Exceeded My Expectations

    I had a Pro Pointer which was about 14 months old which was giving me concerns that the tip sensitivity was weak. Well, I broke the rules(don't do this) and thought I'd save a trip to Garland, and I removed the guts to clean it. I had read that you could get sensitivity back with this effort, but beware of the switch as it was a bear if molested in withdrawal. Mine broke when I attempted re-insertion. Trust me, that gizmo was tricky getting it back together(hours of work) and then it wouldn't stay on without continually holding the button in. I fessed up with Garrets about my goof, admitting I voided the warranty. They assured me it was probably only gonn be 20-25 bucks if not a warranty repair. I took it down, left for an hour, came back to fint the PP looking brand new, a new case, a new switch, looked brand new...and it has never worked so well as I can remember. Kicker...it was covered without charge. martin

  2. #2

    Re: Garrets Repairs Exceeded My Expectations

    Nice to hear some companies still understand customer service.
    Minelab E-Trac, Sunray X-1 probe
    White's SM2
    White's SM PI pro

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  3. #3

    Re: Garrets Repairs Exceeded My Expectations

    Garrett has treated me way above and beyoned my expectations Now they need to finish out the At pro that I love with muli freq. and more detailed I.D then Whites and Minelab would have more competition then they would want thumbsup01

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