I tore my headphone cord I patched it back together and turned it on and all I got was a loud noise with or without headphones crying01 so I called Sue at Garrett and told her what I did and the first thing she said was awwwww I'm sorry (for my mistake ) she was VERY nice and helpful she had me test some things and said she did not think the headphone thing had anything to do with the issue and again said she was sorry for my inconvenience and to send it in and they would take care of it as fast as possible <: <: The way she helped me made up my mind what pinpointer I'm buying thumbsup01 thumbsup01 Now lets hope I don't have to be without it too long :bangshead02: